Refund Policy

Last Updated: February 12, 2026

Thank you for choosing Seedance, the AI-powered platform for advanced video and image generation. This refund policy explains when and how we issue refunds, along with important limitations based on credit usage and subscription status. By purchasing or subscribing, you agree to this policy.

Subscription and Payment Terms

Seedance offers the following billing options:

• Credits: Consumable units used to run video and image generation tasks.
• Subscriptions: Plans that provide monthly or annual access to credits and premium features.

Payments are securely processed via third-party providers, and usage is tracked in real time.

Refund Policy

We understand that issues can occur. However, due to the nature of digital content and instant usage of services, our refund policy includes the following key rules:

• Time Limit: Refund requests must be made within 3 days of your purchase. After this period, we cannot process any refund requests.
• Credit Usage: Once any credits have been used, refunds are no longer eligible, regardless of the time since purchase.
• Refund Deduction Notice: Processing fees will be deducted from the refund amount.

How to Request a Refund

If you meet the eligibility criteria and wish to request a refund, please follow these steps:

1. Contact Us: Reach out to our support team at [email protected]
2. Provide Details: Include your account details, order number, purchase date, and reason for the refund request.
3. Submit Within 3 Days: Ensure your request is submitted within 3 days of your purchase.

Processing Refunds

We typically respond within 1–2 business days. If the refund is approved, it will be processed within 24–48 hours. The exact time it takes for the funds to appear in your account depends on your payment provider.

Changes to This Policy

We reserve the right to update our refund policy at any time. Any changes will be reflected on this page, and we encourage you to review it periodically.

If you have any questions, you can always reach us at [email protected].